> For the complete documentation index, see [llms.txt](https://helpcenter.gitprotect.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.gitprotect.io/management/backup-agent-temporary-files.md).
# Backup agent temporary files
**Keeping the agent cache clean ensures optimal performance and helps prevent job failures caused by corrupted temporary files, especially after unexpected system shutdowns or hardware failures.**
***
## General information
The backup agent (worker) stores temporary operational data in a specific directory named `device_app_2eab590a`. The location of this folder depends entirely on the execution context of the agent — whether it is running as a standalone executable, or under the local system account.
{% hint style="info" %}
Identifying and clearing this directory is a primary troubleshooting step for unexplained backup failures or service startup issues.
{% endhint %}
***
## Temporary files directory location
Below you can find the default temporary file directory locations for backup agents running on **Windows**, **Linux**, and **macOS**.
### Windows
#### Identifying the path via logs
When the backup agent is successfully initialized, the exact temporary file folder path is recorded in the agent logs. Look for the entry labeled `TEMPORARY_DATA_DIRECTORY` — the agent's temporary files are stored in this location.
#### Default temporary files location
Depending on how the agent is configured, temporary files can be found in one of the following directories:
1. If running as an EXE or a service under a specific user account:
* [x] C:\Users\\\[USER]\AppData\Local\Temp, where `[USER]` should be replaced with the specific user's profile name.
2. If running as a system service with local system account:
* [x] C:\Windows\SystemTemp
* [x] C:\Windows\System32\config\systemprofile\AppData\Local\Temp
* [x] C:\Windows\Temp
### Linux
#### Default temporary files location
Temporary files folder (`device_app_2eab590a`) can be found in one of the following directories:
* [x] /tmp/
* [x] /var/tmp/
* [x] Path returned by running a command: `echo $TMPDIR`.
### MacOS
#### Default temporary files location
Temporary files folder (`device_app_2eab590a`) can be found in one of the following directories:
* [x] /private/var/tmp or /var/tmp
* [x] /private/tmp or /tmp
* [x] Path returned by running a command: `echo $TMPDIR`.
***
## Changing the temporary files directory
Administrators can manually set the location of the temporary data directory for backup agents (workers) using the `TempFolder` parameter in the configuration file.
***
## Useful links and items
{% content-ref url="/pages/ZWWK3e18RNKhhq7pLQCv" %}
[Worker logs location](/management/log-files/worker-logs-location.md)
{% endcontent-ref %}
---
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