Backup agent temporary files

Information about default temporary files location for the backup agent (worker).

Keeping the agent cache clean ensures optimal performance and helps prevent job failures caused by corrupted temporary files, especially after unexpected system shutdowns or hardware failures.

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General information

The backup agent (worker) stores temporary operational data in a specific directory named device_app_2eab590a. The location of this folder depends entirely on the execution context of the agent — whether it is running as a standalone executable, or under the local system account.

Identifying and clearing this directory is a primary troubleshooting step for unexplained backup failures or service startup issues.

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Temporary files directory location

Below you can find the default temporary file directory locations for backup agents running on Windows, Linux, and macOS.

Windows

Identifying the path via logs

When the backup agent is successfully initialized, the exact temporary file folder path is recorded in the agent logs. Look for the entry labeled TEMPORARY_DATA_DIRECTORY — the agent's temporary files are stored in this location.

Default temporary files location

Depending on how the agent is configured, temporary files can be found in one of the following directories:

1. If running as an EXE or a service under a specific user account:

   • C:\Users\[USER]\AppData\Local\Temp, where [USER] should be replaced with the specific user's profile name.

2. If running as a system service with local system account:

   • C:\Windows\SystemTemp

   • C:\Windows\System32\config\systemprofile\AppData\Local\Temp

   • C:\Windows\Temp

Linux

Default temporary files location

Temporary files folder (device_app_2eab590a) can be found in one of the following directories:

• /tmp/

• /var/tmp/

• Path returned by running a command: echo $TMPDIR.

MacOS

Default temporary files location

Temporary files folder (device_app_2eab590a) can be found in one of the following directories:

• /private/var/tmp or /var/tmp

• /private/tmp or /tmp

• Path returned by running a command: echo $TMPDIR.

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Changing the temporary files directory

Administrators can manually set the location of the temporary data directory for backup agents (workers) using the TempFolder parameter in the configuration file.

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Useful links and items

Worker logs location