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SLA overview

Learn about SLA reports: how to interpret them and how to generate them.

The SLA tile on the GitProtect Management Service dashboard provides a consolidated view of backup performance against defined SLA parameters, enabling administrators to monitor protected organizations and verify compliance with core objectives and scheduled backup frequency requirements.

General information

The SLA (service-level agreement) report provides a summary of backup performance within the protected environment over a specified period. Its graphical representation allows administrators to quickly evaluate the protection level of secured systems and take appropriate action if it is considered insufficient.

The SLA overview tile shows how many resources of each type have had at least one successful backup within the selected time frame: 7 days, 14 days, or 30 days.

Interpreting the report results

The gauge chart represents the entire protected environment and shows the percentage and number of resources that are included in at least one active backup plan.

The list below the gauge chart displays the SLA status broken down by specific types of protected environments, such as: DevOps, Microsoft 365, and Jira. Resources with at least one successful backup within the selected time frame are considered to have met the SLA.

The SLA status of individual service environments is color-coded: green signifies successfully executed backups, yellow indicates that more than 90% of backups were completed successfully, and red denotes that fewer than 90% of backups were completed successfully.

Exporting the report

To export the SLA monthly report, click the Export button located below the services list and select the desired time frame. The SLA report will open in a separate window — review its contents, click the Download button in the top-right corner, and save the report using the Save as PDF option.

The exported report provides a monthly summary of backup performance for the monitored environments, including a weekly breakdown.

Email notifications

SLA reports can be automatically generated and sent via email to a specified address. Reports are delivered on a monthly basis.

To receive SLA reports, open Settings, turn on the Email notifications switch, and click the tile to access the configuration menu:

  1. In the Recipients menu, enter the email address that will receive the report.

  2. In the Email notifications menu, scroll to the bottom, enable the SLA Reports switch, and then click Save to apply the changes.

Useful links and items

Email notifications

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