Password reset
Find how to reset the root password in GitProtect for on-premise & SaaS deployment models.
If you have access to your GitProtect Management Service
Login to Management Service, open Settings (gear ⚙️ icon in the bottom-left corner) and select Accounts.
Find your root account and click the edit (✏️) icon.
Enter your old password and your new password in the correct fields, then click Change.
Keep in mind that when you're creating a new root account password you have to meet the password complexity requirements.
By default, the system remembers three most recently used passwords, which cannot be used again when creating a new password — the number of previously used passwords that must remain unique can be adjusted in the Unique new passwords section under ⚙️Settings > Advanced.
Hit the Save button to finish. Your password should now be successfully changed.
If you don't have access to your GitProtect Management Service
Open your Management Service login page and click Forgot password? link under credentials fields.
Enter the email address associated with your root account and hit Send me a recovery link button.
You will see a message confirming the password reset has been initiated. Follow the next steps based on your deployment model (SaaS or on-premise):
a. For SaaS model:
If the password reset was initiated correctly you will see the following message:
Open your inbox, find the email from GitProtect & GitProtect.io and click the Password reset button.
Set a new password for your root account and press Save.
Keep in mind when you're creating a new root account password you have to meet the password complexity requirements.
By default, the system remembers three most recently used passwords, which cannot be used again when creating a new password — the number of previously used passwords that must remain unique can be adjusted in the Unique new passwords section under ⚙️Settings > Advanced.
You will receive a confirmation once the password is changed successfully.
b. For on-premise model:
The following steps apply to the on-prem model without a configured SMTP server. When the SMTP server is configured, the on-prem version processes the password reset via email, similarly to the SaaS model.
Once you see the following message, your root account password is already changed.
You can find it in a .txt file in the following path:
C:\ProgramData\GitProtect\GitProtect Backup&Recovery Service\pwdreset\ email@domain.com.txt
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