Find how to reset the root password in GitProtect for on-premise & SaaS deployment models.
Login to Management Service, open Settings (gear ⚙️ icon in the bottom-left corner) and select Accounts.
Find your root account and click the edit (✏️) icon.
Enter your old password and your new password in the correct fields, then click Change.
Hit the Save button to finish. Your password should now be successfully changed.
Open your Management Service login page and click Forgot password? link under credentials fields.
Enter the email address associated with your root account and hit Send me a recovery link button.
a. For SaaS model:
If the password reset was initiated correctly you will see the following message:
Open your inbox, find the email from GitProtect & GitProtect.io and click the Password reset button.
Set a new password for your root account and press Save.
You will receive a confirmation once the password is changed successfully.
b. For on-premise model:
Once you see the following message, your root account password is already changed.
You can find it in a .txt file in the following path:
C:\ProgramData\GitProtect\GitProtect Backup&Recovery Service\pwdreset\ email@domain.com.txt
