> For the complete documentation index, see [llms.txt](https://helpcenter.gitprotect.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.gitprotect.io/common-issues/general/most-common-errors.md).

# Most common errors

A list of most common errors and how to fix them.

**GitProtect may report errors when configuring integrations, running backup jobs, or performing recovery operations. Understanding the most common error types and their possible causes can help identify configuration issues, permission problems, connectivity failures, and other conditions that may prevent backup or recovery operations from completing successfully.**

***

## Common errors list

Below you can find the most common error codes, along with descriptions and information on how to resolve them.

{% hint style="info" %}
The list is presented in alphabetical order.
{% endhint %}

<table data-header-hidden="false" data-header-sticky data-search="false"><thead><tr><th>Error message with code</th><th>Cause</th><th>Resolution</th></tr></thead><tbody><tr><td>DV0231: Unable to create backup data writer</td><td>Insufficient memory to create the backup data writer.</td><td><p>Contact the <strong>GitProtect</strong> support team.</p><p><i class="fa-link">:link:</i> <a href="https://gitprotect.io/support/submit-request.html">Open a case</a></p><p></p><p>Alternatively, you can try splitting your repositories into smaller backup plans or decreasing the number of backups running simultaneously as workarounds.</p></td></tr><tr><td>DV0998: Unhandled exception (Assertion failed SchemeUtil.cs:18)</td><td>The personal access token (PAT) (or API token for <strong>Atlassian</strong>) used for authentication has expired.</td><td>Generate a new access token and replace the expired one.<br><i class="fa-link">:link:</i> <a data-mention href="/management/password-manager.md">Password Manager</a></td></tr><tr><td>DV9021: Repository not found</td><td>A repository has been deleted or disabled, but remains a part of your backup scope.</td><td><p>The error will clear automatically after the backup scope is updated during the next organization sync.</p><p></p><p>To resolve the issue immediately, manually detach the licenses from the affected repositories.</p></td></tr><tr><td>DV9022: Access to repository is forbidden</td><td>Insufficient permissions to access the repository.</td><td><i class="fa-link">:link:</i> <a data-mention href="/troubleshooting/fixing-insufficient-permissions-errors-for-git-platforms.md">Fixing insufficient permissions errors for Git platforms</a></td></tr><tr><td>DV9030: Metadata download failure</td><td>Insufficient permissions to download the metadata.</td><td><i class="fa-link">:link:</i> <a data-mention href="/troubleshooting/fixing-insufficient-permissions-errors-for-git-platforms.md">Fixing insufficient permissions errors for Git platforms</a></td></tr><tr><td>DV9039: Failed to restore repository – push was rejected</td><td>The restore operation has failed due to security policies or organization-level restrictions that actively block push operations on the target repository.</td><td><i class="fa-link">:link:</i> <a data-mention href="/common-issues/devops/dv9039-failed-to-restore-repository-push-was-rejected-error.md">&quot;DV9039: Failed to restore repository – push was rejected&quot; error</a></td></tr><tr><td>DW0834: Your Branch Protection Rules blocked this action. Add your Personal Access Token (PAT) to complete the [process name].</td><td>Insufficient permissions to backup/restore the branch protection rules.</td><td><i class="fa-link">:link:</i> <a data-mention href="/troubleshooting/fixing-insufficient-permissions-errors-for-git-platforms.md">Fixing insufficient permissions errors for Git platforms</a></td></tr><tr><td>DW5001: Repository permissions are insufficient</td><td>Insufficient permissions to back up the repository.</td><td><i class="fa-link">:link:</i> <a data-mention href="/troubleshooting/fixing-insufficient-permissions-errors-for-git-platforms.md">Fixing insufficient permissions errors for Git platforms</a></td></tr><tr><td>DW5083: Git - GitHub App has insufficient rights to get branch protecting rules. Please provide Personal Access token in additional credentials.</td><td>Insufficient permissions to backup/restore the branch protection rules.</td><td><i class="fa-link">:link:</i> <a data-mention href="/troubleshooting/fixing-insufficient-permissions-errors-for-git-platforms.md">Fixing insufficient permissions errors for Git platforms</a></td></tr><tr><td>DW5205: Found [x] corrupted attachments</td><td>The backup has failed due to corrupted attachments, orphaned references, items in the trash, or missing permissions.</td><td><i class="fa-link">:link:</i> <a data-mention href="/common-issues/jira/dw5205-found-x-corrupted-attachments-error.md">&quot;DW5205: Found [x] corrupted attachments&quot; error</a></td></tr></tbody></table>