Common Issues

Permissions

The minimum authorization permissions required to register the GitProtect application and back up/restore the repository are described in our knowledge base. Read them to correctly add your organization to Xopero ONE.

Required Permissions For GitHub Users And Token

Throttling

Throttling limits the number of concurrent calls to a service to prevent the overuse of resources. When a throttling threshold is exceeded, API limits any further requests from that client for a period of time. When the limit is met, the time of backups in Xopero ONE may be extended. To effectively deal with throttling in your organization, read the articles available in our knowledge base.

How To Prepare An Additional Account And Personal Access Token In GitHub?How To Add The Additional User To GitProtect?GitHub API Rate LimitsHow To Avoid Or Reduce Their Impact?

Private reposiotries for user (Organization connected by GitHub App)

When you try to secure a user's private repositories via GitHub App, you will receive the following warning:

DW5076: Git - Personal Access token is required to backup projects on private GitHub accounts

In case of securing private repositories, we need to add a PAT (Personal Access Token) for the user. We go to Edit the organization and in the Throttling Prevention section, we click on Manage Credentials, then Add New, and select Access Token. We add the Token in a similar manner as when using the Token Authorization Method.

When defining PAT, we must enable the option to use additional credentials in the configuration of the backup plan (in the advanced options).